Terms and Conditions

These Terms and Conditions (the “Terms”) govern the use of the RavSolutions online service provided by Varga Richárd E.V. (registered seat: 2030 ÉRD, VISEGRÁDI UTCA 4030/A/1; company registration number: 62764999; tax number: 92343328-1-33; EU VAT number: HU92343328; represented by: Varga Richárd E.V.) (the “Provider”).

The Provider can be reached at info@ravsolutions.eu and on . The service is available at www.ravsolutions.eu and app.ravsolutions.eu. The application servers and the database are operated by RackForest Zrt. (Hungary (EU)); uploaded files are stored in Cloudflare, Inc.'s R2 object storage (European Union).

These Terms form part of the contract between the Provider and the Subscriber. Processing of personal data is governed by the Privacy Notice and the GDPR Notice, and the use of cookies by the Cookie Notice; those documents apply alongside these Terms and prevail over them in matters of data protection.

Under section 6:78(2) of the Hungarian Civil Code we draw your particular attention to the following provisions: automatic renewal and termination taking effect at the end of the paid period, together with the exclusion of pro-rata refunds (clause 9); the restriction applied on late payment (clause 10); the absence of any service level (SLA) commitment (clause 15); the cap on liability (clause 16); erasure of content after the contract ends (clause 17); and unilateral amendment of these Terms (clause 18). By accepting these Terms during registration the Subscriber expressly accepts those provisions.

Subscriber: the business or natural person who registers for the service and enters into the contract. User: a person who uses the service on the Subscriber's workspace with their own credentials. Consumer: a Subscriber who is a natural person acting outside their trade, business or profession.

Workspace: the Subscriber's data area, kept separate from that of every other subscriber. Subscriber Content: all data, files, images and text that the Subscriber or its Users enter or upload into the service, including data about the Subscriber's own customers. Customer portal: the surface on which the Subscriber's customer can view the jobs that concern them.

Access within a workspace is governed by roles (Owner, Admin, Manager, Employee, Viewer). The registering User receives the Owner role. Inviting further Users, choosing their roles and revoking their access is the Subscriber's responsibility.

RavSolutions is a cloud-based software service (SaaS) for managing jobs, customers and the documents attached to them. Using it requires an internet connection and a current web browser; the Provider installs no software on the Subscriber's devices, and supplying those devices and the connection is not the Provider's responsibility.

Every plan includes: unlimited jobs and customers, job history per customer, a calendar and a calendar feed (ICS), a daily planner, checklists, a timeline and activity history, image and document upload, a dashboard, role-based permissions, e-mail notifications and a mobile-friendly interface.

The Standard plan additionally includes the customer portal, customer ratings and feedback, and the Project Story timeline. The Premium plan includes everything in Standard plus portal branding (logo and brand colour).

The Provider develops the service continuously, so features and the user interface may change. Where a change materially restricts or removes a purchased feature, the Provider will give at least 30 days' notice, and the Subscriber may terminate under clause 18. Custom development is not included in the subscription fee.

The contract is concluded electronically, on registration. The Subscriber enters the required details, accepts these Terms and reads the Privacy Notice, then submits the registration; the contract comes into existence when the account is created and the registration is confirmed. The Provider records the time of acceptance and the version of the documents accepted.

Input errors can be corrected before the registration is submitted by editing the fields, and afterwards under Profile and Billing details. The Subscriber is responsible for the accuracy of its billing data.

The contract does not qualify as a contract put in writing, is not filed by the Provider and is therefore not accessible later in paper form; its content is given by the version of these Terms in force at acceptance together with the subscription data recorded in the system. The language of the contract is the language in which the Subscriber accepted these Terms.

The Provider has not submitted itself to any code of conduct. Registration requires an adult with full legal capacity; a User registering on behalf of a business warrants that they are authorised to enter into the contract.

On registration the workspace receives a 14-day free trial. During the trial the features of the Standard plan are available. No payment card details are required to start the trial.

The trial does not convert automatically into a paid subscription, and the Provider charges nothing when it ends. A paid subscription arises only if the Subscriber selects a plan and completes payment.

After the trial expires no new records (jobs, customers, uploads) can be created in the workspace, but data entered earlier remains and stays visible. Starting a subscription resumes work with the data unchanged. One trial is available per workspace.

Basic plan: 1 User and 3 GB of storage. Standard plan: up to 3 Users and 10 GB of storage. Premium plan: up to 10 Users and 20 GB of storage.

Subscription fees: Basic EUR 10 per month or EUR 100 per year; Standard EUR 20 per month or EUR 200 per year; Premium EUR 30 per month or EUR 300 per year. Annual payment is roughly 17% cheaper than paying monthly. The Provider is exempt from VAT under the Hungarian small-business scheme, so no VAT is added to the fees stated above; the fee is the full amount payable to the Provider. Clause 7 sets out the tax treatment in detail.

A single uploaded file may not exceed 50 MB. The storage limit covers the total size of the files held in the workspace. Once the limit is reached no further file can be uploaded until the Subscriber frees up space or orders additional storage.

Additional storage can be ordered in the application: +10 GB for EUR 4 per month, +50 GB for EUR 15 per month, +100 GB for EUR 25 per month. An add-on is a separate monthly subscription, payable by card when ordered; the extra space becomes available as soon as the payment is confirmed. It can be cancelled in the application at any time and the extra space remains until the period already paid for ends.

Subscription fees are payable in euro (EUR), in every case in advance for the chosen billing period. Payment is made by card on the checkout operated by Stripe Payments Europe, Ltd. The Provider neither sees nor stores card details; they are handled by the payment provider.

The subscription renews automatically for a further period of the same length at the end of each billing period, and the Provider charges the stored card again through the payment provider until the Subscriber terminates the subscription.

The Provider issues an electronic invoice through the system of KBOSS.hu Kft. (szamlazz.hu) and sends it by e-mail, which the Subscriber accepts on registration. The Provider is exempt from VAT under the Hungarian small-business scheme, so the invoice carries no VAT: an invoice to a Hungarian Subscriber is marked “AAM” (alanyi adómentes), and an invoice to a non-taxable Subscriber in another Member State is likewise issued without VAT. Where the Subscriber is a taxable person in another Member State and has supplied a valid EU VAT number, the supply falls under the reverse charge (section 37 of the Hungarian VAT Act) and the Subscriber accounts for the VAT in its own country. Subscriptions are available within the European Union only, so a billing address in a third country cannot be accepted. For invoices issued in a currency other than the forint the Provider applies the official rate of the National Bank of Hungary.

The Provider may change its subscription fees. It will give the Subscriber at least 30 days' notice by e-mail, and a new fee applies only from the next billing period. A Subscriber who does not accept the new fee may terminate the subscription before it takes effect.

An upgrade takes effect immediately. The payment provider credits the unused part of the period already paid for on a pro-rata basis and charges the difference.

A downgrade takes effect at the end of the period already paid for; until then the Subscriber keeps the features of the higher plan. A change scheduled in this way can be cancelled in the application until it takes effect.

Meeting the limits of the lower plan before the change takes effect is the Subscriber's responsibility (for example by reducing the number of Users or freeing up storage). If it is not done, operations beyond the limit — adding a User or uploading a file — will not be available.

The contract is concluded for an indefinite term and renews automatically for successive billing periods (monthly or yearly), as chosen.

The Subscriber may terminate the subscription at any time, without giving reasons, on the subscription page in the application. Termination takes effect at the end of the period already paid for; until then the service remains fully usable and no further charge is made.

No pro-rata refund of fees already paid is given on termination. This does not affect a Consumer's right of withdrawal under clause 11, nor any claim the Subscriber may have where the Provider is in breach.

The Provider may also terminate the contract without giving reasons on 30 days' notice; in that case it refunds, pro rata, the fee paid for the unused part of the period. Immediate termination is governed by clause 12.

If a card charge fails, the payment provider retries it automatically and the subscription moves to past due status. The current status of the subscription can be checked on the subscription page in the application.

If the fee remains unpaid, no new records can be created in the workspace. Data entered earlier remains and stays visible, and full access is restored as soon as the fee is paid.

On late payment the Provider is entitled to default interest under the Hungarian Civil Code. Where the Subscriber is a business, the Provider may also claim the recovery fee equivalent to EUR 40 under Act IX of 2016.

A Subscriber who is a Consumer may withdraw from the contract without giving reasons within 14 days of its conclusion or, where performance has already begun, terminate it, under section 20 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.

The right is exercised by sending a clear statement to that effect to info@ravsolutions.eu within the deadline, or by using the model form set out in Annex 2 to Government Decree 45/2014 (II. 26.). The deadline is met if the statement is sent before the 14th day expires. The Provider confirms receipt of the statement without delay.

Where the Consumer expressly asked for performance to begin within the 14-day period, they must pay a proportionate amount for what was supplied up to the point of termination (sections 25-26 of the Decree). The Provider refunds the balance within 14 days of receiving the statement, using the same means of payment.

Model withdrawal / termination form: “To: Varga Richárd E.V., 2030 ÉRD, VISEGRÁDI UTCA 4030/A/1, info@ravsolutions.eu. I hereby give notice that I exercise my right of withdrawal from / termination of the contract for the following service: RavSolutions subscription. Date of conclusion: … Name of consumer: … Address of consumer: … Date: …”

The Subscriber must provide accurate details and keep them up to date. Credentials must be kept confidential; the Subscriber is responsible for everything done through its account. A single user account may not be shared; every User receives their own account.

It is prohibited to use the service for any unlawful purpose or in a way that infringes the rights of others, to upload unlawful or malicious content, to circumvent the security measures of the service, to generate automated load that endangers its operation, to reverse-engineer or copy the software, or to resell the service or make it available to third parties without the Provider's prior written consent.

The Subscriber warrants that it is entitled to process the data it uploads — including personal data of its own customers and staff — and that it discharges its own duty to inform those individuals.

Where this clause is breached, the Provider may remove the content complained of, restrict or suspend access and, in the event of a serious or repeated breach or of non-payment lasting more than 30 days, terminate the contract with immediate effect. The Provider notifies the Subscriber of the measure and its grounds in advance or, in urgent cases, immediately afterwards, unless the law provides otherwise.

Subscriber Content remains the Subscriber's. The Provider acquires no ownership in it; it acquires only a non-exclusive right, limited to what providing the service requires, to store, display and technically process it. The Provider does not use Subscriber Content for its own purposes and does not sell it to third parties.

The software, source code, interface, visual identity and documentation of the service are the Provider's intellectual property. For the term of the subscription the Subscriber receives a limited, non-exclusive, non-transferable right to use the service as intended.

The service uses open-source components of third parties; the licence terms of each such component apply to it. If the Subscriber sends suggestions or feedback about the service, the Provider may use them to improve the service without consideration.

For personal data relating to account creation, invoicing, contact and — where consent is given — the newsletter, the Provider is the controller. The details are set out in the Privacy Notice and the GDPR Notice.

For personal data contained in Subscriber Content (for example data about the Subscriber's customers and staff) the Subscriber is the controller and the Provider is a processor. The Provider processes that data solely to provide the service, on the Subscriber's documented instructions, for the term of the contract, through staff bound by confidentiality, and applies the technical and organisational measures required by Article 32 GDPR. This clause constitutes the processing agreement between the parties under Article 28(3) GDPR.

The Provider engages further processors (hosting, operations, file storage, payment, invoicing, e-mail delivery); they are listed in the Privacy Notice. The Provider announces a new processor at least 30 days before it starts processing; a Subscriber who objects on reasonable grounds may terminate the contract before that date.

The Provider assists the Subscriber in responding to data subject requests and in meeting its obligations under Articles 32-36 GDPR, informs it of any personal data breach without undue delay, makes available the information needed to demonstrate compliance, and after the contract ends erases Subscriber Content in accordance with clause 17.

The Provider aims to keep the service continuously available but gives no service level (SLA) commitment and does not warrant that the service will operate uninterrupted or free of errors.

The Provider gives advance notice of planned maintenance where possible and schedules it for low-traffic periods. Emergency maintenance for security reasons or to resolve an incident may be carried out without prior notice.

The Provider is not liable for faults arising from the Subscriber's internet connection, devices or software, nor for outages beyond its control at the third parties it relies on (payment provider, hosting and network provider, e-mail delivery, external calendar applications).

Support is available by e-mail at info@ravsolutions.eu. Target first response times: 3 business days on Basic, 1 business day on Standard and 4 business hours on Premium, on business days. These are targets rather than guaranteed deadlines, and they are not deadlines for resolving a fault.

Where the Subscriber is a Consumer, conformity of the digital service is governed by Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the supply of digital content and digital services. In the event of defective performance the Consumer may primarily require the service to be brought into conformity and, if that fails, claim a proportionate reduction of the fee or terminate the contract. Nothing in these Terms restricts those rights.

Where the Subscriber is a business, the Provider gives the warranty required by the Hungarian Civil Code, save that it does not warrant that the service will run uninterrupted or free of errors, or that it is fit for the Subscriber's particular purpose.

The Provider's liability in damages is limited to the subscription fees actually paid by the Subscriber in the 12 months preceding the event giving rise to the claim, except for liability for damage caused intentionally or to human life, bodily integrity or health. The Provider is not liable for lost profit, lost business opportunity or consequential loss. Against a Consumer this limitation applies only to the extent permitted by law.

The Provider gives no warranty protecting Subscriber Content against data loss, so the Subscriber must save data that matters to it to its own devices regularly; uploaded files can be downloaded from the application at any time. This does not affect the security obligations that clause 14 places on the Provider.

Before the contract ends the Subscriber must retrieve the data it needs from the application: uploaded files and images can be downloaded and calendar data can be obtained through the calendar feed (ICS). The Provider does not offer a function that exports the entire content of a workspace into a single file.

Within 90 days of the contract ending the Provider erases the content of the workspace. After erasure the data cannot be restored. Within that period the Subscriber may request earlier erasure in writing.

The Provider keeps invoicing and accounting records for 8 years under section 169 of Act C of 2000 on Accounting, and technical and security logs for 90 days. A request for erasure does not extend to those.

The Provider may amend these Terms unilaterally, in particular where legislation or an official decision changes, where the content of the service changes, where fees change, or where the parties it relies on change.

The Provider notifies the Subscriber of an amendment by e-mail and in the application at least 30 days before it takes effect, stating what changes and when it takes effect. The version in force and its effective date appear in the header of this document.

A Subscriber who does not accept an amendment may terminate the contract before it takes effect. For a business Subscriber termination takes effect at the end of the paid period; for a Consumer it takes effect on the day the amendment does, with a pro-rata refund of the fee for the unused period. Continued use after the amendment takes effect counts as acceptance.

Complaints can be submitted to info@ravsolutions.eu. The Provider examines the complaint and answers it in writing, with reasons, within 30 days of receipt.

A Consumer may bring a consumer protection complaint before the consumer protection body of the county (metropolitan) government office competent for their place of residence.

A Consumer may turn to a conciliation board to settle a dispute out of court. The competent board is the one for the Provider's registered seat, but the Consumer may instead request the board for their place of residence or stay; contact details are published at bekeltetes.hu. The Provider is obliged to cooperate in conciliation board proceedings but has not made a general declaration of submission.

The contract is governed by Hungarian law. In disputes with a Consumer, jurisdiction and venue are determined by the applicable legislation and are not restricted by these Terms. Where the Subscriber is a business, the parties agree on the exclusive jurisdiction of the court competent for the Provider's registered seat.

The parties communicate primarily by e-mail. The Provider sends notices relating to the contract to the e-mail address given by the Subscriber, who is responsible for keeping it current. A notice sent is deemed delivered on the second business day after it is sent.

If a provision of these Terms is invalid, the remaining provisions are unaffected. The Subscriber may assign its rights under the contract with the Provider's prior written consent; the Provider may transfer the contract in the event of succession. Neither party is liable for a breach caused by an unavoidable event beyond its control (force majeure).

These Terms are available in several languages. In the event of a discrepancy between language versions, the Hungarian version prevails.